NCPCA

🔹 Consumer Protection Information

Allure Hera S.R.L., as the operator of this online store, respects consumer rights in accordance with current legislation.

If you encounter problems related to an order, delivery, return, or any other aspect of our products or services, please contact us directly via:

• Email: allurehera@gmail.com

• Phone: +40 767735349
  

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🔹 National Authority for Consumer Protection (ANPC)

If you believe that your issue has not been satisfactorily resolved, you have the right to contact the National Authority for Consumer Protection (ANPC).

📍 ANPC Website: https://anpc.ro
📍 Online complaint form: https://anpc.ro/ce-este-anpc/sesizari-si-reclamatii/

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🔹 Online Dispute Resolution (ODR platform)

For the out-of-court resolution of disputes between consumers and traders, you can also use the European platform:

🌐 ODR Platform (Online Dispute Resolution):
https://ec.europa.eu/consumers/odr

This platform is administered by the European Commission and facilitates the resolution of online purchase-related issues without resorting to court.